Requests from within the United States must be received a minimum of three weeks before the screening date. International orders must be received five weeks before the screening date. All files and DVDs are produced to order, and some may need to be produced out-of-house at a technical facility. Bank transfers can take up to two weeks to be transacted. Shipments can be delayed by courier companies or held up in customs. All of these factors must be considered in the time-line of processing an order.
Orders placed without proper notice will incur additional fees, and cannot be guaranteed. No refunds are granted if a rush order is not received in time. Our ability to accomodate your rush request is dependent upon our own schedule. Please contact EAI Distribution before placing a rush order.
- A rush charge of $15 per work applies to domestic (within the USA) orders placed less than three weeks in advance, and international orders placed less than five weeks in advance
- Rush charges double to at least $30 per work for domestic orders placed within 5 business days, or international orders placed within 2 weeks
Notice of cancellation must be received by us ten days prior to screening date or you will be billed for the full order.
For further assistance in ordering please contact our distribution staff and they will be happy to provide guidance.